Program Objectives
Organizations are becoming more concerned about increasing levels of customer satisfaction.
Customer satisfaction may be linked sequentially to individual loyalty, aggregate retention rate, market share, and ultimately, increased revenues.
Consumers often perceive little or no difference between products and services offered by organizations within an industry or sector. Therefore, organizations that provide superior service, and have high levels of customer satisfaction, will differentiate themselves and gain a competitive advantage.
We believe that organizations will value an organized program specifically designed for assessing and increasing customer satisfaction.
High levels of customer satisfaction will lead to loyalty and increase retention, which is a critical component to improving outcomes and driving market share.
Our primary objective is to assist organizations in creating an enriched level of service to their consumers while increasing esprit de corp among their employees.
Secondarily, provide a value-added service program that establishes a stronger long-term relationship between the organization and its constituents.